Who We Are

Our Policy

1. Purpose
This policy outlines the warranty and replacement procedures for products sold by Larengy. Our primary objective is to ensure customer satisfaction through the provision of quality products and effective support.

2. Warranty Coverage
Larengy offers a warranty that allows for the replacement of any product purchased from our store, subject to the following terms and conditions. .

3. Process for Claiming a Warranty Replacement
To initiate a warranty claim, customers must adhere to the following steps:

  1. Return of Product: Customers are required to return the product to our facility. This allows us to conduct a thorough inspection to determine the cause of the issue.
  2. Contact Customer Support: Reach out to our customer support team at [email protected] to initiate the return process. Be prepared to provide proof of purchase (receipt or invoice) and a description of the problem encountered.

4. Assessment of the Product
Upon receiving the returned product, our team will assess whether the issue stems from a manufacturing defect or from misuse. The determination will be based on the following criteria:

  • Defective Products: If the product is found to have a defect in material or workmanship, a replacement will be issued promptly.
  • Misuse: If the product has been used in a manner contrary to the instructions provided or has been subjected to conditions beyond its intended use, the warranty claim will be voided, and the product will not be returned.

5. Customer Responsibilities
Customers are responsible for ensuring that the returned product is packaged securely to prevent damage during transit. In cases where the product is determined to have been misused, customers will not receive a replacement or return of the product.

6. Commitment to Customer Satisfaction
At Larengy, we prioritize customer satisfaction. We encourage our customers to reach out to our support team with any concerns regarding their products, regardless of the circumstances. Our team is dedicated to providing assistance and ensuring a positive experience.

7. Limitation of Liability
This warranty policy is exclusive and does not extend to incidental or consequential damages arising from the use of our products. It provides specific legal rights, and customers may have additional rights that vary depending on local laws.

8. Policy Modifications
Larengy reserves the right to modify this policy as necessary. Customers will be informed of any significant changes to ensure transparency.

9. Contact Information
For inquiries or to initiate a warranty claim, please contact our customer support team:

This policy ensures clarity and sets forth the expectations for both the company and the customer, fostering a transparent relationship while prioritizing product integrity and user satisfaction. Feel free to adapt any sections to better fit your specific business needs.